Contact
Last updated October 3, 2026
LuckyQi is a very small team in California. Every message is read by a person, usually within two business days.
Email us
It helps if you include
- the email address you used when you paid;
- the wish link, or the recipient’s name and roughly when you sent it;
- what happened, and what you’d like us to do.
Common reasons people write
- I lost the link. If you sent the wish, tell us the email you paid with and we’ll send it again. If you received one, ask the person who sent it; we can’t look up a wish by a recipient’s name alone, to keep wishes private.
- There’s a typo. We can usually correct it so the same link keeps working.
- Something didn’t arrive, or I need a refund. See Refunds.
- Please delete a wish. Sender or recipient can ask. See Privacy.
- A group or a company wants to send wishes. We’d love to hear about it.