Refunds
Last updated October 3, 2026
If something went wrong, email us and we'll make it right. It's five dollars, and we'd rather you trust us than argue about it.
We'll fix it or refund it
Email support@luckyqi.com within 30 days of your purchase if:
- the link doesn’t open, or the ritual doesn’t play properly;
- a wish you asked us to email never arrived, or arrived at the wrong time;
- you were charged more than once;
- you spotted a typo in a name or in your message after paying;
- you sent it to the wrong person and need it taken down.
For typos and mistakes we can usually correct the wish so the same link keeps working. If we can’t fix the problem, we’ll refund the full $5.
Changed your mind?
A wish is created the moment you pay, so it isn’t something that can be returned. But if it hasn’t been sent or opened yet and you’d simply rather not, write to us. We’re a very small team and we’ll be reasonable.
How to ask
Email support@luckyqi.com from the address you used at checkout, and include the wish link or the recipient’s name so we can find it. We usually reply within two business days.
Refunds go back to the card or wallet you paid with, through Stripe. Banks typically take 5 to 10 business days to show them.